Frequently Asked Questions

What’s included in the hire?

Once you choose your package, everything listed in that package is included! All packages also include soft foam flooring and a Rules of Play sign to help keep your little ones safe.

How long is the hire?

Your play time is the hire period you select when booking. We offer 4-hour and 8-hour hire options.
We’ll take care of setup and pack-down unless you choose the DIY option, so please allow a little extra time either side of your event.

For example: If your event starts at 10:00am and you’ve booked a 4-hour Mini Package, we’ll arrive around 9:15am to set up and return at 2:00pm to pack everything away. We will be in contact with you closer to your event to confirm arrival time. 

What is your cancellation policy?

A $100 deposit is required to secure your booking. If you need to cancel more than 7 days before your event, your deposit will be fully refunded. Cancellations within 7 days of the event will result in the deposit being forfeited.

Can your soft play packages be set up outdoors?

Yes! We can set up on flat, clean grass surfaces, but adequate shade or a marquee must be provided to protect the equiptment from weather damage and prevent it from getting too hot for little hands. Indoor venues or halls are always highly recommended as a reliable wet-weather backup.

How do you clean and sanitize the play equiptment?

Your little ones’ safety is very important to us. Every ball pit, foam block, slide and mat is meticulously cleaned and sanitzed with commercial-grade, child safe disinfectants before and after every singled hire event. 

How much space do I need?

Please see the measurements on our packages page. We’re happy to adjust the layout where possible to best suit your space.

What age group is your soft play hire suitable for?

Our mobile setups are custom-designed specifically for toddlers and babies aged 0-5 years old. They offer a safe, active, and stimulating environment tailored perfectly to early childhood development.

What areas do you deliver soft play equiptment to?

We proudly service the Yeppoon and Capricorn coast. Delivery is included in fee for locations within 20km of Yeppoon CBD. For locations outside this area, a travel fee of $3 per kilometre applies, this includes the return trip.

How do I book?

Simply complete the booking request form on our website. We’ll review your request and confirm availability within 48–72 hours. Once your deposit is paid, your booking is secured!

Still have questions?

We’d love to help. Please feel free to reach out to us via email anytime at hello@tumbleandplayco.com